Compare. They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting. ‎01-22-2020 Electric Range - Model NE58K9430SS/AA. Then go inside the oven and remove the two Philips head screws holding the fan cover. I had accidentally turned on the knobs before but always caught the situation before anything happened. Remove the back panel with a screwdriver. Please send me a phone number that can I call and ask you guys to send me a new knobs. Kids were sobbing with worry about their pets. SHARE: Chat with a Pro. Please get that to us as soon as you can. I did this before seeing this thread. With Samsung, you'll have access to a variety of self service options, access to hundreds of walk in service repair centers, and if you have selected to opt into Premium Care, we'll even come to you! Samsung Range broken in less then 2.5 years, Re: Samsung Range broken in less then 2.5 years, To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or. The customer service rep made it seem like I was the first person to call and report this issue. However it did cause damage to my kitchen. After some close calls, we just had an incident that resulted in a fire. $28.89$28.89 ($5.78/Item) Get it as soon as Thu, Sep 17. This tarnishes the brand reputation, and I know for sure that my next set of kitchen applicances will be from LG. DG61-00525B LEG-LEVELING NE58K9850WS,PA66,BLACK,Nylo: Nationwide BO, Usually ships within 4-6 weeks Can you please drop a Private Message Here with the serial number of the unit as well as the following: I have the Samsung slide in electric range flex duo. Over the course of normal use, your Samsung range may experience problems that prevent it from working. The cooktop is 2 years old and every one of the five knobs is cracking. Smart Choice Universal Gas and Electric Range White Knob Kit (4-Pack) Model# KNOBKIT4W $ 20 98 $ 20 98. After about 15 calls, 0 returned calls from the manager I decided to go to the Best Buy store for help. White Universal Replacement Gas Range Knob Set 8234. ‎01-22-2020 I am also going to put in a complaint where ever I can! Upon opening my bedroom door to a smoke filled house. I do want to add that other than the cracking knobs, we love our stove/oven and have enjoyed utilizing all of the very useful features that we had been looking for in our purchase as well as experimenting with features that were new to us. Not sure what part you need? Our Samsung stove decals are made with a premium vinyl adhesive. DG64-00473A Top Burner Control Dial Knob Range Oven replacement Stainless Steel Compatible … We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. We were out of our home for 3 months do to clean up and still do not have a functioning kitchen currently! I will never buy another Samsung product. Obviously not! 9 users rated this 5 out of 5 stars 9. Compare. 12:01 PM I would be happy to investigate this. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ft. Gas Range with Self-Cleaning and Fan Convection Oven in Stainless Steel $ 698 00 Pull off the fan. Range Kleen Electric Knob in Black (4-Pack) Model# 8114 $ 17 88 $ 17 88. Samsung ranges feature modern controls that give you the flexibility to cook any type of food. @ userQ396zGlMNB I am sorry to hear this. One has broken and is no longer usable; the others are not far behind. Rather than buying a replacement Samsung control panel or Samsung overlay panel, we create replacement Samsung stove decals to solve your problem for a fraction of the cost! The first step to locate repair service in your area is to select the product that needs service. The sad thing is, I only came across this thread because I was looking for replacements for my stove. I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. Same problem here with the knobs. 5 pcs DG64-00473A Range Burner Control Knob for Samsung. The Everbilt range heating element is a one-piece The Everbilt range heating element is a one-piece replacement part for most electric ranges with plug-in elements. This simple knob kept kids from turning on a stove. First contacted the online chat tool and they provided the part number and the samsungparts.com site (J&J). my gas range is only a year old - 1549423 Thanks. Samsung DG64-00473B Range Surface Burner Knob. Smart Choice Universal Gas and Electric Range White Knob Kit (4-Pack) Model# KNOBKIT4W $ 20 98 $ 20 98. We ordered a single knob at this point and when the replacement knob came it was the wrong color. LOGIN CUSTOMER SERVICES CART (0 items) ... Home > Appliance > Range. Ending Dec 6 at 7:44AM PST 6d 8h. Stick to phones Samsung because you haven't a clue on how to make a good kitchen product. 5. This means two movements are simultaneously required to turn on an element: pushing in and turning. Then, pull the knobs off the control valve stems. And the modern designs of Samsung ranges help upgrade the look of any kitchen. I will never buy another appliance made by them again and will spread this to whomever will listen to me. Why not recall this dangerous product so that those of us with this fire hazard in our homes can replace it with something safe? Can you please drop a Private Message, SAMSUNG OVEN RANGE OVERHEATING FIRE HAZARD, OTR Microwave heats when off and door is closed, Issue with Range Panel Display Flickering, FIRE HAZARD!!! Then remove the nut holding the fan. thankfully I was able to put it out. The knobs are made out of steel, the inside is cheap plastic, and the knobs break off very easily. 47 sold. I thought it was just me also. Samsung decals are great for replacing worn off Samsung Stove labels. The knobs are made out of steel, the inside is cheap plastic, and the knobs break off very easily. @ userQ396zGlMNB I am sorry to hear this. $100/knob is a terrible rip off, Samsung. Thinking of buying Samsung appliances? I'm not happy with this purchase and when I spoke with customer service, they didn't give any useful guidance either. We are nearing the end of this situation and need to replace our stove and microwave. Unplug the electricity. Theses products that Samsung are producing for kitchens are far from anything the lowered tier brands out there are making. $11.29 shipping. Are they possible to get? Clean the stainless steel surfaces using a stainless steel cleaner or white vinegar. $0.99. I thought it was just me also. So I ordered two knobs (another broke) at the Best Buy store through their part vendor Compass. Note, it is a left handed nut, so turn it right to loosen it. Slide out the stove. I am not a professional nor do I recommend you do this without professional supervision. Customer service wouldn't do anything for me. Note:  I have 2 Samsung TVs, a refrigerator, stove and microwave. Let alone the shoddy craftsmanship of a part as simple as a knob. Unfortunately back on March 28, 2018 I missed turning on one of the knobs, got in the shower, I had somewhere to be, I got out because I could hear the fire alarm going off. To purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com. 08:08 PM. Those customers chose Samsung over many other brands available no doubt, like myself, with the  belief that Samsung makes quality products and a customer can expect that Samsung will reasonably stand behind their products if/when issues arise. I too have had issues with all my Samsung kitchen appliances I bought in 2015. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Send us a private message so that we can get some additional information. What is the difference between a … Clean the knobs in warm, soapy water. I had accidentally turned on the knobs before but always caught the situation before anything happened. I was googling stoves, wouldn’t have known about this otherwise. It is compatible with most brands excluding GE and Hotpoint ranges. 5.8 cu. We had 2 knobs break so far and we have been trying for *9* months to get replacements...here is the sad story. item 2 Range Gas Control Knob Steel Burner WB03T10325 GE Cooktop/Stove/Oven Knobs 5 Pcs 1 - Range Gas Control Knob Steel Burner WB03T10325 GE Cooktop/Stove/Oven Knobs 5 Pcs. I spent $1400 on a cooktop and 2 years later I need to spend $500 on replacement parts?? It looks very nice, cleans easily and operates like a dream. The $80 price for garbage is bad enough but I guess that I need them. 0 bids. anyone else have an issue with gas range knobs breaking? Thankful for a fast response from our fire department. I showed the Appliance Manager the knob and he laughed - it is for the black stainless steel store not ours and even showed us one in the store. Came home to a smoke filled house after being gone 30 minutes. $21.99. I would not purchase any other another items from Samsung as it looks like they're trying to make more money on parts. $0 down and 6, 12 or 18-month plans available for most appliances. No, I think you misunderstood. I can’t believe Samsung is going to wait for someone to be badly injured over this! 17 product ratings - 5Pcs DG64-00472A,DG64-00347A Stove Knobs Range Knobs Compatible with Samsung We purchased a Samsung range last year and I was pretty surprised when a knob recently broke just 6 months after purchase. Samsung is sending me 3 replacements and While I do appreciate that- I think there is enough feedback here from customers to warrant Samsung considering this a manufacturer’s defect and changing to a knob made with far better materials to avoid continued customer dissatisfaction. Cooktop/Stove/Wall Oven/Microwave/Range Selector Knob Exact Fit NX58H5600SS, NX58K7850SS, NX58H5650WS, NX58F5700WS, NX58J7750SS, NX58M6850SS. The knob will not turn unless force is … I provided proof of the RMA, the tracking info with their signature and threatened BBB and attorney general action. Start New Search. http://bit.ly/2ihPL97. 4. LOGIN CUSTOMER SERVICES CART (0 items) Samsungparts.com. The box had the right part number but the contents were wrong. My new Samsung is a flat glass surface. Great job Samsung. The part returned but no credit - then these rude people said they didn't receive it. You can also browse the most common parts for NX58J5600SG/AA / 0000. It's an embarrasment to your brand that you won't stand behind the product. Free delivery. Free shipping. That is what reputable manufacturers do when they care about their customers. I do hope that there was no injury to anyone. Range Kleen Electric Knob in Black (4-Pack) Model# 8114 $ 17 88 $ 17 88. The best way to find parts for Samsung NX58J5600SG/AA / 0000 is by clicking one of the diagrams below. Counter tops need to be replaced due to burning thru the laminate in multiple places; scorched flooring to replace due to falling embers; possible smoke damage costs throughout the house depending on feedback from the insurance adjuster. - edited Replacing the elements of your stove regularly keeps your electric range operating at peak efficiency. I did call customer service and they took my info but basically said there is nothing that can be done. 4 Pack Black Control Knobs Replacement with 12 Adapters for Oven/ Stove/ Range, Wide Application Authorized Samsung parts and accessories distributor for cell phones, consumer electronics, digital cameras and appliances, including DLP TV Lamp pieces (BP96-00826A, BP96-01653A and more), remote controls, battery parts, wall mount equipment, AC Adapters and more. You are fine as long as nothing goes wrong with your Samsung product.... i'd like to informe you, thats all my range oven model:  NX58H5600SS/AA knobs is broken. I don't understand why some posts get request for more info from Samsung moderators and some do not (like mine). We all have the same issue and want resolution. Wadoy NX58f5500ss Knob Replacement for Samsung Stove Knobs Fit FX510BFGS, FX710BGS 5Pcs DG64-00472A DG64-00347A Oven Range Gas Dial Stove Knobs 4.6 out of 5 stars 59 $29.38$29.38 ($5.88/Item) Get it as soon as Fri, Aug 28 This video shows how I repaired my Samsung stove knob. I would be happy to investigate this. 4.3 average based on 12 product ratings. While the knobs are off, it's a good time to clean the rest of the area (see the following sections.) When my dishwasher just died I learned a lesson - but someone else. The knobs are made of steel on the outside and cheap plastic on the inside the heat and the weight of the knobs breaks off very easy, it is too bad because it is a nice looking stove and expensive but the service is terrible, I will throw the stove out before I give samsung any more of my money. Stove knobs cracked and are falling off, microwave buttons work randomly, ice box in fridge has small air gap so the ice melts then freezes and builds up on top which locks the freezing mechanism so then I'm scraping it with a fork to clear it once ever two weeks. Fortunately we are still under warranty and customer service had no problem agreeing to send a replacement. $29.55. This has been going on since 2017, two years after I bought them! 3. Samsung offers a wide variety service locations. Replacement control KNOBS (5)-GE Hot Point electric range, model RGB745WEA1WW. I feel that the knobs on my range are defective, since they all broke within such a short period of moderate use, and that they should be replaced by Samsung, free of charge. Don't. Set Of 5 Burner Knob Dial Replacement for Samsung Range Oven DG64-00347A. Even worse that you're taking your customers to the cleaners on replacement parts. Also, since this appears to be a significant and continued issue and not one of customer neglect or abuse, as a gesture of good faith and appreciation for existing customers, Samsung should consider sending replacements to customers who have reported broken knobs in the first few years of ownership. Samsung 30 in. Set your store to see local availability Add to Cart. And the fact that Samsung doesn't even ackgnowledge these complaints and doesn't respond with something as basic as "We are sorry, we'll try improving our products" shows that they really don't care about the customer beyond the moment when the product was sold. I have a very expensive stove missing two knobs. Please enter your model code in the above model search bar. Our insurance picked up most of the cost, we are still out money over this situation. Hello, the knob on my Samsung Oven broke after less than 2.5 years of purchasing it. Set your store to see local availability Add to Cart. The knobs on Samsung ranges are designed to meet the requirements set by international standards, which requires a two-factor mechanism. Lifetime Appliance 2 x DG64-00347B Dial Knob Compatible with Samsung Range Oven - DG64-00472B. While I was speaking with customer service, I took off and inspected the remaining knobs and found that a total of 3 out of 5 were cracked and about to fall off the stove. LOGIN CUSTOMER SERVICES CART (0 items) Samsungparts.com. Free shipping. I didn't have this issue with Whirlpool which I used for 15 years prior to replacing it with this oven. I did have a fire because of this. 2 users rated this 3 out of 5 stars 2. Hello, the knob on my Samsung Oven broke after less than 2.5 years of purchasing it. I get a product credit... Now it has been 3 months and the Compass vendor (Best Buy) can't get the part either. @userupset: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. Learn More *Based on BTU's when compared to non-Samsung 30" Slide-in Ranges. I do hope that there was no injury to anyone. PS: Gas range oven (2018), Samsung Model: NX58H5600SS/AA. FREE Shipping by Amazon. I did have a fire because of this. Last one. Wadoy NX58f5500ss Knob Replacement for Samsung Stove Knobs Fit FX510BFGS, FX710BGS 5Pcs DG64-00472A DG64-00347A Oven Range Gas Dial Stove Knobs. We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. †No Interest if Paid in Full within 6, 12, 18 or 24 Months: Available on purchases of select products charged to a Samsung Financing account. 4.6 out of 5 stars 70. @otucker: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. On purchases of $49 to $499.99 for 6-month and $500 or more for 12-month, 18-month, or 24-month. Samsung, what resolutions are you offering in the private messages? 4.3 out of 5 stars 12 product ratings. I have the Samsung slide in electric range flex duo. You are spot on! I would be interested in joining a class action lawsuit as well. Shop cooktop & range parts and a variety of appliances products online at Lowes.com. Free delivery. I asked for a return since the part wrong part and J&J argued - too much time passed...  Then eventually they succumbed and gave me an RMA. Replacement parts are $100/each. 2. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. Your service is reason alone to never purchase another Samsung appliance. Find Knob kit cooktop & range parts at Lowe's today. Find many great new & used options and get the best deals for Samsung Range DE92-03045F at the b… We are an authorized distributor of Samsung Parts and Products for Samsung Electronics in the United States. 0 users rated this 4 out of 5 stars 0. COMPANY LOCATION 119 South 14th Street PO Box 387 Belleville, IL 62222 Phone: 800-858-5844 Email: support@premierrange.com 0 users rated this 2 … Then, rinse and dry them thoroughly. Samsung Range NX58J5600SG/AA / 0000 Repair Parts.
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