2006-2008 Masters in Business Administration, Chicago State University, IL. Assistant Hotel Manager Resume. Plan opening of new hotel, develop and maintain policies and procedures. Especially skilled at timely conflict resolution strategies. Hotel Manager Resume Example Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task. All rights reserved. In order to up your odds landing an interview, be sure that your resume stands out from the rest. Helped to set up and start the hotel's operation. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. Train all new employees on customer relations procedures. Assistant Hotel Manager Job Seeking Tips. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. fire, safety precautions etc. In charge of departments in the absence of the department head. Sep 19, 2010. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Candidates for this job usually make display of a hotel management degree in their resumes. Regular updates of guest satisfaction and hotel service performance. Implemented a management/guest lobby engagement project. Supervised, scheduled and coordinated activities for a team of five employees. Easily Editable & Printable. The Hotel Manager Assistant contributes to moderately complex aspects of a project. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Charged with providing a strong lobby presence to greet, assist, and connect with guests. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. AAA awarded 5-diamond luxury hotel with 200 guestrooms. Attend manager meeting and make presentations on occasion. © 2020 Job Hero Limited. Inspect work performed to ensure that it meets specifications and established standards. Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Prepared household staff rotes and duties. Prepared various different monthly reports for both Hotel and Restaurant. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Performed lock interrogations, key audits, and guest wellness checks. The free to view resume samples on this page will give you an excellent idea of how to write your very own targeted Hotel Manager CV. Subject: Application for position of Assistant Manager. Assists hotel manager in managing day-to-day operations of the front services including front desk, bell desk, Door, Concierge, Butlers and Valet. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. Quickly Customize. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the … Assistant Hotel Manager Resume. Conducted property walk-thrus daily for the General Manager. Produced financial reports and budgetary documentation for security department. JESSE KENDALL ... ASSISTANT MANAGER, FGH HOTEL, Branson, MO, 20xx – 20xx Performed general housekeeping, maintenance, and operational functions for a … Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. ● Prolific experience with managing hotel and resort operations ● Keen understanding of guest expectations and customer service expectations ● Exceptional knowledge of employee and vendor relations techniques ● Ability to work well in high pressure situations ● Proficient in the use of common MS Office applications ● Solid oral and written communications skills. Originally, I took this position for the amazing opportunity to be an entry level manager in this flagship hotel with some of the highest customer expectations in the nation, rightfully so, as guests paid an average of $400+ per night to stay. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Bachelor of Science – Hospitality Management, Assistant Hotel Manager @ Royal St. Charles, Assistant Hotel Manager @ American Cruise Lines, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals. Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. ● Assisted hotel manager with front desk operations.● Prepared weekly employee schedules.● Assisted with new hire training sessions.● Frequently interacted with guests and sought feedback.● Reviewed guest feedback online and on hotel website. Responsible for the upkeep of a seventy three room hotel inside and out. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Franklin Comer. Hotel Assistant Manager. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new assistant hotel manager job. Acted as liaison between hotel and Gateway Parking Facility. It’s actually very simple. Be straightforward. 02/2017 - PRESENT Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Employers or recruiters comprehends trend based on future issues and objective … Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Implemented Hotel insurance policies, procedures and the overall operation philosophy. Researched and resolved guest inquiries for hotel services and provided on the spot travel directions, Coordinated appointments and conference rooms for special hotel events and clients, Assisted housekeeping manager by logging and validating inventory of hotel supplies. See that all front of house staff is upholding to AAA standards. May require a bachelor's degree. Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru. Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP. ● Prepared daily financial reports.● Maintained database of scheduled overnight stays and day visits to the resort.● Established long-term relationships with corporate clients.● Worked with marketing team on efforts to increase guest bookings.● Assisted with accounting tasks.● Responded to guest complaints.● Supervised hotel staff and worked to resolve staff issues. Sound knowledge of sales and marketing principles 2. Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. Reconcile logs, patrols and shift responsibilities. Opening, closing, cash, and audit procedures, Provide excellent guest service and assuring new and repeat guest, Interview, hire, train, coach, counsel associates, Provide necessary information and tools for associates to provide excellent guest service, Supervise daily operation of hotels front office, housekeeping, and maintenance operations. Supervised associates to ensure proper product knowledge, Trained quality associates for brand representation, Assured staff is aware of food and beverage specials, Established and maintained interpersonal relationships, Monitored the supervision of the hotel's night operations. Activities done during job are : Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores. Responded to all guests calls for all departments and handled accordingly ([company name]). I have increased upsells by 15% using team challenges. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. Dedicated to helping job seekers find work during the pandemic. Provide support to other departments and handle guest issues. Assigned budgets to ensure that profitable goals for the Hotel were met. A resume is the best way to demonstrate why you are the perfect candidate for the position because it provides your relevant skills and experience. Recommend changes that could improve service and increase operational efficiency. By maintaining all stockrooms in a "lean" fashion and submitting replenishment orders only when necessary the business cash flow increased and was used for needed improvements. Supervise day-to-day operations of assigned Client site. Use helpful assessment when making your resume for jobs as a Assistant Hotel Manager, and don’t be scared to enhance it to a recruiter or employer. ... Administration Assistant Manager, Collinstown Memorial Club . Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties. Respond to emergencies and to be the head of response team. Well-educated and self-assured with ... Summary: High-energy professional focused on promoting customer satisfaction through exceptional service. Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. Translated business letters and proposals as well as a personal translator for the company's president. Click here to read more. Coordinated security team details and conducted evaluations of security personnel. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. Download our free resume templates. Managed payroll and assisted in accounting with A/P and A/R. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Ensuring the safety and care of the animals. Fully developed Manager on Duty program for staff to utilize in my absence. Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service. Supervised front services (Bell staff, Door staff and courtesy van drivers). A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Quickly Customize. Find out what is the best resume for you in our Ultimate Resume Format Guide. Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Maintained confidentiality of all guests. Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Monitor the reservation files to ensure correct organization. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Complete night audit as well as daily record of hotel transactions, assist hotel manager with personnel administration and coordinate employee schedule. Provide direct support supervision of Hotel and Housekeeping Supervisors. Acted as liaison with internal departments (convention services/front office operations) for all incoming corporate groups. Create financial spreadsheets to distribute to hotel department heads. Build and maintain rate codes and write employee procedures for monthly hotel promotions. Demonstrate leadership through exceptional service to guests and co-workers, Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses, Supervise employees including maintaining proper relations, recognition, evaluating performance and administering discipline, Provide positive feedback to employees and handle special projects and other job duties as assigned, Meet the attendance guidelines and adhere to departmental policies and procedures of the hotel. If you can, include quantifiable information that shows your communication skills were good … Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Hotel Assistant Manager Resume Examples. Job Details: Post: As assistant general manager. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. ... Assistant Hotel Manager/ Housekeeping Manager… Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Oversaw guest accidents and medical emergencies and delegated actions. Represented Executive office and department heads in their absence. Responsible for making deposits and payments on behalf of the hotel. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. This free sample resume for a hotel manager has an accompanying sample hotel manager cover letter and sample hotel manager job advertisement to help you put together a winning job application. Check out real resumes from actual people. Mediated conflicts that were guest related or team member related. Resolve all written and verbal guest concerns. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Monitored staffing levels in all departments and reacted accordingly. Highlights of Qualifications: Experience in managing work for front desk agents and providing optimal levels of customer … Coordinate with other resort departments for parties, golf groups and other special events. Ensured that Excellence Hotels operates to the highest standards required by management. Hotel Manager Resume. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval. By sticking to an industry-specific template and using verbs to describe your responsibilities … Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests. Hotel: Lotus hotels and towers, Bristol, CT. From 2000 till present date. Use this assistant hotel manager CV template as the starting point for your own job-winning CV! 20+ hotel manager resume samples to … Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. Assumed an active roll in running what had developed into a 135 room hotel. Building relations with many return/high profile guests and ensuring requests quality service. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Employment of management occupations is projected to grow 7% from 2018 to 2028, faster than the average for all occupations, which will result in … The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.