My husband was furloughed in March and then made redundant in August. Travel Insurance Reviews AXA Assistance USA. I purchased a policy from them in December for a trip to Greece and Turkey in early May. Would give 0 stars if I could. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. During this period, I was asked to renew my Annual Policy with them at a massive increase!! Get up to 40%* off and S$300 GrabFood vouchers. Price band £ £ £ ££ Compare all Travel Insurance providers Get a Quote. Seriously this company is a scam, please dont do the mistake of purchasing travel insurance with them, lodged a claim on 16.03.2020 online, once finished updating the form it said someone will contact us in 10 days and claim shall be processed! Axa car insurance quotes can be obtained on their website. Money lost. my travel2. Your baggage can get lost or stolen, your flight gets canceled or you get ill or even injured. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle. After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. It's not good experience. Customer Service of this company is nowhere to be found. Unfortunately for them, I have now decided to move my case to the Financial Ombudsman, where they will be under dispute and they will be forced to reply. The first two claims were settled almost immediately, the cruise claim took around 6wks to settle but of course all travel insurers are currently inundated with Covid 19 claims. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers … So far my experience with Axa has been nothing short of shambolic. 3.55 / 5 Write your review. The email also states they would reply in another six weeks. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. Log In; Sign Up; Menu . A successful travel or trip is one in which a traveler arrives at a desired destination. Very poor travel insurance. AXA Insurance Reviews. Reviews AXA Travel Insurance. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. After many emails Singapore Airlines refunded us part of our ticket price. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. I have travel insurance with AXA through HALIFAX. Your experience can help others make better choices. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. Hence, our range of travel insurance products that are available for you to safeguard your family against unforeseen risks. I can only suggest that you avoid this company. Pricing. Real reviews from real people. I called 10 days ago and was promised a call back in 7 days. If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! My travel insurance is with Axa through Co - Op Bank or I would never be with them . the event i was supposed to attendAXA have hidden behind the Covid-19 pandemic and passed on responsibility to others showing a lack of support and commitment to their customers. No point of buying insurance of them. I wrote back to ask for the complaints procedure but didn't get a response. Avoid at all costs. Unfortunately for them, I have now decided to move my case to the Financial Ombudsman, where they will be under dispute and they will be forced to reply. For non-Thai looking for inbound travel insurance to enter Thailand, choose Sawasdee Thailand product. Just to warn people don’t ever go near them you will be sorry . Making a simple claim is taking over 3 months with no end date in sight. Very poor travel insurance. Useless staff. Absolutely awful company trying for 2 months now to make a claim, they dont answer there phones. Overview of car insurance cover provided by Axa Car Insurance. Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. and take money off you and wont let you claim avoid at all costs! Defective vehicle. In this review we attempt to explain the particulars of AXA travel insurance. Travel medical insurance is available as a stand-alone plan or as part of a larger travel insurance package. The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. The company was founded in 1816 and called Mutuelle de L’assurance contre L’incendie. We were due to go away for 2 weeks in October. In the fine print, quarantine is a triggering event for coverage. Your experience can help others make better choices. Not sure if my overall experience would have been different if it was a stand alone policy but to date I’m a happy customer. Once this is all over and back to normal i hope people see my message and don't allow a company such as this to carry on representing people as their insurer. On Reviewcentre.com, Axa travel insurance has a rating of 1.4/5 based on over 150 reviews, with 12% of users recommending the product. Trying their hardest to work their way out of a genuine claim. We assessed how important each individual element is when choosing and using a travel insurance policy, and weighted it accordingly, to calculate our total policy score. 3,447. ratings and reviews. It had the normal caveats that I should try and resolve matters through airlines and hotels directly. AXA Travel Insurance Review: Is it a Good Buy? AXA Wanderlust is an affordable and flexible travel insurance with 3 plans and many unique add-ons to provide you the best travel coverage in Singapore AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide and over 50 years of experience in the travel insurance industy. They can locate the call where the adviser transfers me to the claims department but can’t locate the second part withe the misinformation?! Absolutely awful company trying for 2 months now to make a claim, they dont answer there phones. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. Still waiting not heard a single thing back from them, tried emailing several times, still no response. Bharti AXA Travel Insurance Overview. Travel isn’t without risk, but the good news is, with AXA, our flexible travel insurance protects you from the pain of cancelled flights, unexpected injury or losing your luggage, leaving you wearing the same pair of socks for a week. My experience was very positive.We were in Australia when covid struck and our flights home with Singapore Airlines were cancelled, leaving us effectively stranded. We got daily emails advising of delay, which suddenly stopped over 2 weeks ago. Easily sign-up for Online Travel Insurance with AXA, the word's leading insurance provider. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. Perhaps it is an unfortunate oversight. Do you agree with Axa Travel-insurance's TrustScore? It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. Then when I make my claim axa said it wasn’t covered. I have heard nothing since so I do not know what they are doing with my case. The whole process is about stalling payment, splitting up making the complaint into many emails and forms and taking weeks between each response. Which, judging by other peoples experience is a great result. I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. Making a simple claim is taking over 3 months with no end date in sight. Even if I wanted to go, Greece closed their borders. AXA Reviews - Travel Insurance Ranked 2 of 25 Travel Insurance providers . Perhaps it is an unfortunate oversight. To measure our success, we have partnered with Feefo that operates independently of AXA. There are some big names in the Singapore travel insurance market and AXA is certainly one of them. When you plan your vacation with your family, you want to ensure that everyone enjoys their time to the fullest. 4.8/5 Travel Insurance. Overall, 17 out of the 22 policy elements we analysed in AXA's travel insurance … All-in-one mobile app to manage your Employee Benefits and Life & Savings, Health & Protection and Investment policies*. AXA Travel Insurance – new benefits! Defaqto. There’s no annual or multi-plan option, so frequent travelers are out of luck. Your experience can help others make better choices. Axa Travel Insurance Reviews Click here if this is your business. | Read 81-100 Reviews out of 225 PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! I have heard nothing since so I do not know what they are doing with my case. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. AXA Insurance Reviews. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. After two months waiting they said compensation is less than excess so nothing was paid out. With a global network of over 7,000 employees in 33 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. If you’re going to get travel insurance insurance with AXA then you’re not getting anything covered. They can locate the call where the adviser transfers me to the claims department but can’t locate the second part withe the misinformation?! AXA2020 Online Promo! AXA Insurance has collected 882 reviews with an average score of 2.57. Your experience can help others make better choices. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. I read in the terms and conditions that we had 30 days to submit a claim. Axa is an international company with it’s beginnings firmly routed in France. 1.4. axa-travel-insur ance.com. The whole process is about stalling payment, splitting up making the complaint into many emails and forms and taking weeks between each response. Bharti AXA Travel Insurance Reviews. AXA is an outstanding choice for your travel insurance. Write a review. View all reviews for AXA Assistance USA. On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers recommending the company. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. Please go elsewhere. 1-800-240-0369. Mine is through a Lloyds Bank premier card. Learn more about AXA Assistance USA. Thanks AXA really compassionate of you. Very poor service,wouldn't let me claim against a cancelled flightnever will take insurance with them again. Your experience can help others make better choices. 4.50 out of 5. The reason why I attempted to cancel my recent one is because of a cancellation delay of my other travel insurance. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding. Thought that may indicate a resolution, but still heard nothing. Very poor travel insurance. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. Axa Travel Insurance Reviews Click here if this is your business. Join the 209 people who’ve already reviewed Axa Travel-insurance. So we were only out of pocket the insurance excess for the whole sorry saga. We are still awaiting determination of our claim from 11 March, almost 2 months later. Don't use these guys if you expect to make a claim. © 2020 Trustpilot, Inc. All rights reserved. As we mentioned before, … So disappointing as I thought a big brand like Axa could be trusted. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. So frustrating! Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! We are still under the stay at home mandate. They replied to every email promptly and professionally.The money was in our account very quickly. Was so impressed by the service from Axa I thought I would give them a positive review on Trustpilot. Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR. The email also states they would reply in another six weeks. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your … For travel assistance, you may contact 24/7 Smart Traveller Hotline at: Telephone number:(+632) 8 807 55 99; Email Address: opstravel@asia-assistance.com; For inquiries regarding claims and product specifications, you may contact the AXA Customer Care Hotline at: Telephone number:(02) 8 581-5292; Email Address: customer.service@axa.com.ph AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. Called again now and after holding for over 30 minutes I was told that my case hasn't even been reviewed yet. Emma by AXA app. In all of these cases, a travel insurance company can take care of the financial aspect of the situation. I am also a nurse and my PTO was taken away so I could continue working and caring for the sick. For International Travel Insurance, AXA has Single Plan (maximum coverage 180 days) and an Annual Plan (Unlimited number of trips per year, up to 90 day per trip). I am also a nurse and my PTO was taken away so I could continue working and caring for the sick. Definitely a five star from me! 96%. Sandro's car breaks down in Germany and cannot be repaired within 24 hours. No point of buying insurance of them. After many emails Singapore Airlines refunded us part of our ticket price. Not sure if my overall experience would have been different if it was a stand alone policy but to date I’m a happy customer. Like others, I appreciate that there will be a high volume of claims but why not draft more people in. After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. Your Travel Insurance Reviews (11) Sort by: Most recent . Sandro has to reorganize the rest of his trip. Is AXA travel insurance worth it? | Read 21-40 Reviews out of 174 Then when I make my claim axa said it wasn’t covered. I purchased a policy from them in December for a trip to Greece and Turkey in early May. 1 3. Bharti Axa travel insurance lets you stay protected when you are on foreign land. Please go elsewhere. Well, that depends on the plan you’re selecting and your needs. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Avoid. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. Join the 174 people who’ve already reviewed Axa Travel-insurance. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. Recommended in superlatives. Do you agree with Axa Travel-insurance's TrustScore? The first two claims were settled almost immediately, the cruise claim took around 6wks to settle but of course all travel insurers are currently inundated with Covid 19 claims. Don't use these guys if you expect to make a claim. Finally decided to take this further to the ombudsman. Then without any fuss, just a few emails with all the documentary proof, Axa paid out for the whole of the price of our two Qatar tickets home less the refund from Singapore Airlines. my accommodation3. I wish I saw these reviews before I got my cover out. Customer Service of this company is nowhere to be found. Would have no hesitation in recommend them to anybody. This is not insurance. We got daily emails advising of delay, which suddenly stopped over 2 weeks ago. There are 351 customers that AXA Insurance, rating them as bad. It said 100% trip cancellation was covered. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. Règlement en ligne des litiges . As a result of her intervention I will renew my policy at the next anniversary and I have increased my rating. Reviews. Choose a plan that most fits your needs and travel style. Every major travel insurance company. Take full advantage of adapted medical coverage that meets all of your needs, whenever you … it enables you to choose from a plethora of offers and benefits and customize your plan appropriately. What a mistake that has turned out to be.Here is my timeline:18 March I received an email from AXA advising that any cancellation caused by Covid would be covered by my insurance policy. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. Each element is given a star rating out of five. However, a successful trip cannot be defined without taking certain things into consideration. the event i was supposed to attendAXA have hidden behind the Covid-19 pandemic and passed on responsibility to others showing a lack of support and commitment to their customers. We took out travel cover from AXA for our week long trip to Egypt in January 2020. In the fine print, quarantine is a triggering event for coverage. Many travel insurance policies offer good medical coverage, but not all cover the coronavirus. © 2020 Trustpilot A/S. I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. Happy to take your annual payment for 11 years but when it comes to a claim you’re worthless to them.They keep making up their own ‘rules’ one week it’s because of this reason, the following ‘actually It’s due to this reason’ if they could see from our end what a farce their company is, they’d laugh at themselves. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. AXA Travel Insurance Review: Is it a Good Buy? They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times. At AXA we work hard to provide the best service possible to our customers. Still waiting not heard a single thing back from them, tried emailing several times, still no response. All rights reserved. Will never advise for Axa insurance. Mine is through a Lloyds Bank premier card. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding.