If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Proof of your last daytime seizure from your neurologist or GP. Best . One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. endobj For full details on how we manage your personal data please refer to our Privacy Notice. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Merseytravel Centre when you bring your application. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. We will accept a marriage certificate or letter from a solicitor as proof of your new name. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. It must be dated within the last 12 months. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. I have lost my Multi-journey Saver ticket, what should I do? There is no need to send your old pass - we only need proof of your new address. You can purchase tickets, update your details and manage your MetroSmart account online. Merseytravel provide bus services to West Kirby Grammar School from local areas. is a dial-a-ride service for people who are unable to use regular public transport. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. . Any payments made using a mobile device (e.g. /Type/ExtGState You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. There is a 5 fee to replace a lost or damaged Senior Pass. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. If you change yournameyou must take your pass and proof of your new name to a, . Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Check out some of our frequently asked questions. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Mersey Ferries also offer a range of cruises. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. From your bus driver. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. . If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you change address it is your responsibility to inform TfGM. I have lost my pass/it has been stolen. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Travel concessions for people with a disability. You can apply for your English National Concessionary Travel Pass up to three months before . Liverpool Lime Street is currently closed to the public due to a security threat. Telephone: 0151 330 1000 B. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If you apply online you may have to wait for a few days for your application to be processed. Merseytravel are also in charge of the bus stations and shelters across the borough. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. No trains are running from the station. February 27, 2023 equitable estoppel california No Comments . You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you prefer, you can let us know about a change in your name byemail to. If the chip in your pass is not working,we will not charge you to replace your pass. We will charge you to replace a damaged pass. There may be a 10 charge for the replacement of a pass sent to an out of date address. We can issue up to two replacement passes a year. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. You should receive your replacement pass within 6 weeks. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Replace a stolen disabled person's bus pass online. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. can i use my greater manchester bus pass in blackpool Harekete Ge. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Found pass. Bus Service Operator Grant Survey 2021-22. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. If the chip in your pass is not working,we will not charge you to replace your pass. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Or, you can visit a Merseytravel Centre in person for further support. At all times, on a Saturday, Sunday and bank holidays. Lost Property. Please note - we cannot replace lost or stolen passes via email. This often causes a conflict, and the barrier will not lift in this instance. taken against a white or pale background. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Enter the amount you want to be refunded and click Submit. Apply for a disabled persons bus pass. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). If your bus pass is stolen, we'll arrange a replacement free of charge. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . I would like to make a complaint. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. My pass does not scan on buses within Merseyside. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. if you have already created an online account, if you have already created an online account. For more details please go to click here to find out which local council issues your pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Metro Card will launch on 2 December, replacing Walrus. Please send photocopies, not the original documents. No trains are running from the station. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you find your pass after requesting a replacement pass, the charge cannot be refunded. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Click here to see if your address is within Merseyside. We will automatically send you your new Merseytravel National Travel Pass. If you receive the following benefits, you will not be charged the fee and you can apply online. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. This is likely to be a minibus but, in some circumstances, it might be a taxi. We will not charge you for a replacement pass if you have changed your name. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Changes to the older and disabled bus passes - times of travel. You will be asked to enter you card numbers, expiry date and year. merseytravel birkenhead bus station phone number. } !1AQa"q2#BR$3br Travelling with a companion. I have lost my student ticket, what should I do? Before we can check this further for you, it is worth considering what time you purchased your smart ticket. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Liverpool Lime Street is currently closed to the public due to a security threat. Find out where your nearest Travel Centre is. Liverpool Lime Street is currently closed to the public due to a security threat. Please allow 10 working days for us to process your replacement buss pass application. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you apply online you should receive your replacement bus pass quicker. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Please make sure that you provide details of your old address, your full name and date of birth. We normally send Wirral View on Fridays so please look out for it. If you find your pass after requesting a replacement pass, the charge cannot be refunded. School travel applications - information for parents. - Pay once and use it as many times as you like throughout the term. Can I still travel if I lose my pass and I am waiting for a replacement? We aim to have normal service resumed as swiftly as possible. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. A letter from GP/Consultant confirming the loss of use of both arms. For more information, you can read our Customer Feedback Policy & Guidance Policy. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Merseytravel Centres: Locations and opening times. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Sa Parole pour Aujourd'hui. Online is the quickest way to apply and receive your card. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. My pass does not scan on buses within Merseyside. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. All items are logged with our Lost Property Department immediately. Faulty pass. Free travel also applies on bus services going into Wales. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If your Senior Pass has been stolen, report it to the police. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. What to do next will depend on where you lost your item. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Make sure that you have told us if you have changed your name . Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. 8am to 6pm - Saturday, Sunday and Bank Holidays. If it is a school bus pass not issued by Arriva, we suggest you start by . If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. << Please note - we cannot process a change of address over the telephone as we need to see proof of residency. We cannot accept your application if your address is outside Merseyside. We will charge you to replace a lost or stolen pass. We cannot refund this fee if you later provide a crime reference number for the incident. If the pass is damaged, a replacement bus pass costs 10. good quality. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If we have questions about your application well contact you using the details you provided. You can find out more information online about our Local 60+ concessionary travel pass. ME14 1XX. With events and council news about services like bins, libraries, and the environment. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. No, you will need to buy a ticket for your journey. Replacing stolen passes. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Eligibility. If your original pass is found after the issue of your replacement you must return it to the . Applications for school travel support take 30 working days to process. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. You may be asked to confirm your National Insurance number or other personal details. Get In Touch webform and complete the Fix It / Report It option. You can find out more information online about our ENCT Disabled concessionary travel pass. Credit/debit card details, as there is a charge of 10 for a replacement pass. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. passport size. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass.
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