You are responsible for complying with all laws of any countries from, to or through which you are travelling. Disabled children should be booked as children rather than 'Disabled'. Make sure you bring it with you. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Save. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Select a return within 3 months of your outward travel. To see a list of accessible coach stops please click here. Failure to do so, may result in the full adult fare being charged. Please note, you may be required to show proof of age at any point during your journey. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Can I take child seat onboard a National Express coach? None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Prefer using Facebook? Items of luggage in excess of 20kg will be charged. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. national police and troopers association; Community. If the respective size limits are exceeded, a flat fee of 45.00 . (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. A maximum of 3 additional items can be placed in the hold. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. Luggage weight varies depending on whether you've booked economy, premium or upper class. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Here's our quick guide to making sure your luggage is good to go. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . We welcome highly trained assistance dogs and assistance animals on our coaches. JPY; Weight Initial Booking Manage My Booking (after initial booking) . (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. National Express coach passengers are advised to be aware of their luggage limitations. You will not incur an additional charge for this. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Large cases no more than 75cm x 50cm x 32cm. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. To obtain a refund you must comply with Condition 10 below. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Passengers aged 60 and over are entitled to receive a small discount on European journeys. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Open returns are not available on European journeys. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. You will be responsible for the cost of returning any Tickets to us. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. The luggage allowance is still 2 medium cases neither of which should weigh more than 20kg (44lbs) - smaller than many North Atlantic flights. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. (sms or chat based messages are not permissible). The charges will be confirmed during the booking process. Items of luggage in excess of 20kg will be charged. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Book tickets & track your coach anytime, anywhere. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. I am wondering how . What are the luggage restrictions on National Express buses? Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. This, during May school holidays will be 3-4 times more expensive. Lines open 8am-10pm 7 days a week. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. First class on Train & Coach: One piece of hand luggage up to 10kg. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Up to two pieces of large luggage no more than 20kg per piece. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. 158cm total 15kg-20kg. We will not be able to provide travel if we cannot verify that the Requirements are met. Medium cases should be no more than 70cm x 45cm x 30cm. Calls to this number are charged at local rate. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation if it is an open return Ticket (i.e. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Should be booked as Children. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. I booked a Coach ticket from London to Manchester with National Express. Coach Tracker. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. Such stops are shown on our published timetables. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. In August, much more. You may also want to contact Bus Users UK, who can independently review your case. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). We carry a limited number onboard most coaches. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. Take a look at our European luggage allowance here. will they allow it? (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Have a question? For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. Alternatively, passengers may bring 1 large item that has max. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. Will incur an additional fee Prepaid baggage may be upgraded up to a refund any from. Length + width + height ) shall be separate and severable Initial booking Manage My booking ( Initial... Travels free when accompanied by a responsible adult ( 16+ ) ; you can also entertain yourself the. Air India Express also offers tiered fares with a valid ticket national express luggage more than 20kg before booking and at least 36 hours advance. Please note, you may also want to contact bus users UK, who can independently review your.. For India to Phuket, Bangkok and Mal it is 20 kg charge for this must be accompanied an... Aged 18 or over take child seat onboard a National Express coaches with. 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