has spent more than a decade writing about travel, with particular emphasis on cruises. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Related: Does MSCs latest vessel really cater to Americans? The minimum age to book a Voyage is 18 years old. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. How To Cope With Cruising's Pause? If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. (Proof is required.) a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Compare the cost in points or miles to cash, and see which option is best. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. No change fees will be charged for Voyage date or cabin changes. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. 6. If you test positive, you will be denied boarding. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Regulations may include: 2. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. If you have paid in full, the amount will be issued in the form of FCC. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Heres a peek. there are no other COVID-specific refund policies. The Plantation-based cruise line was set to debut in March 2020, but the . Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. There are wheelchair accessible staterooms available in various categories. United rolls out free fleetwide Wi-Fi for select flyers. But if you need help, well do our utmost to provide it. Cancel booking. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Items 7.1 and 7.2 of the ticket contract includes . The FCC must be used on a sailing that departs within one year of when the FCC is issued. If this is not complete, we cannot let you board the ship. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Terms apply to the offers listed on this page. Per person taxes and fees will be refunded to the credit card on file. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. 8. The new policy will go into affect starting July 24. That said, we will not add a fuel surcharge should fuel prices rise. Providing vaccination status (if applicable), 1. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. The 411 on what to book pre-sail, and what you can book once we get out to sea. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Submit an insurance claim if travel protection (aka travel insurance) was purchased. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Our protocols and considerations for Sailors who are considered High Risk, 2. Tips about safe travel from and to the ship. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. More than 60 in Economy. Our pre-boarding screening policies and communications, 3. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. The high annual fee is only worth it if youre taking full advantage of the cards benefits. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Carnivals cancellation policy has changed recently to become less flexible. Additional rights may apply to our U.K. This post contains references to products from one or more of our advertisers. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Editors note: This post has been updated with new information. Within 350 in Upper. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. 5. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Within 120 in Premium. Your Ticket Contract and the Privacy Policy contain more information on the above. Does MSCs latest vessel really cater to Americans? Everything you need to complete and submit before you get to the port. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. The list of things you wont need to bring on board, 3. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. 6. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. For an explanation of our Advertising Policy, visit. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. For your deposit, you can request a Future Voyage Credit at this time. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. We are not responsible or liable for typographical errors, omissions or misprints. 3. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. 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