He asked how old the house was and the condition of pipes. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Thank you I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. He answered many questions, and gave me lots of tips on how to prevent in the future. And scheduling SUCKS. and it was the most ridiculous estimate I'd ever seen. IMO, Roto Rooter should be your LAST call, not your first. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Stay away! (Invoice #***********.) So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Are they more expensive than other companies? However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. I would like a partial refund. Submitting a response indicates a willingness to work with customers to make things right. Called Roto-Rooter to fix a gas water heater. Roberto came back as promised and fixed the problem right away. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. When we talked to the neighbor. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. So, he cabled again under the original service warranty. Refund of excessively high price. It's dinner time and we tell him to leave and he was a jerk about it. Customer Reviews are not used in the calculation of BBB Rating. The servicemen did a great job and clean up the water problem. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. On December 29, 2022, Roto-Rooter installed replacement faucets. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Which is not code but would do it since that is what you prefer. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! This is were our cable want thru next door unit **. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Schedule Online. Not worth the price! 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. This comment was posted by a verified customer. For your reference, reasons for rejection are included below. Hello, We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. They also left fans for the week-end to dry out the dampness that remain. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! The other was not. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S To date no additional water damage has occurred. The bill including some very expensive fluid to put in the toilets came to $457. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Desired outcome: I am concerned now because this company has damaged my tub and is refusing to take any responsibility. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Copyright 2022 Consumers Unified LLC. DEFINITELY WILL BE REPORTING THEM TO THE STATE. The plumber that came out told me their rate was $440.00 an hour. 2. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. As a matter of policy, BBB does not endorse any product, service or business. Labor: $800+ We were billed $1,360.94. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. have a hold harmless signed by him before we started the work. It is a percentage of the costs he had to purchase! 4 grand! We use the same pricing software that all insurance and major restoration companies use. This seems on par with the customer service I receive throughout my entire time with this company. No one has come to my home. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Trusted & Recommended Since 1935. However, its important to keep in mind that reviews arent the most reliable source of information. I had someone help him put it on for safety. Verification can help ensure real people write reviews about real companies. Roter Rooter came to service an overflowing toilet on Dec. 31st. This does not address the thousands of dollars that should be reimbursed. I called. We provided 3 services for unit **. Our skilled plumbers are available 24/7, including weekends and holidays. I was yelled at by the employee when I stated this was unfair. The next day I noticed that the sink was not draining well. They did not show on Saturday. For more information about reviews on ConsumerAffairs.com please visit our No dhow. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Photo shows it could not have come from a toilet drain. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. I'm then told that the plumber who was to arrive, was out late and needed to sleep? We can fix your plumbing problem and clean up your water damage. Submit a complaint and get your issue resolved. So I tend to believe each word in his statement. Well start sending you the news you need delivered straight to you. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. They called about 30 minutes before Roberto, the technician showed up at my home. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. They stood behind their 30 day guarantee. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Provide the man with the refund. I called Roto-Rooter to my house to unclog a pipe. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. As we talked about. This type of complaint reflects less on the company as a whole. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Couldn't clear going through dirt. Called RR. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. While there was more, this is the short version. 1. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. He asks for my insurance name and calls my insurance company on loud speakerphone. I call again, I'm told the tech or plumber will call me right back. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Pipe is collapsed - Camara to follow. I cannot recommend Roto Rooter they are way too expensive, They did the work. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. She said she would call me the morning of 1/26 and then never did. This complaint was posted by a verified customer. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The banging and grunting kept going for quite a while. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Issue resolved. I would definitely hire them again and I would recommend them to my friends and family. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. I declined the service. Details: Win or lose, it'll cost them money. The equipment could not execute the job. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I was notably upset. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. ConsumerAffairs is not a government agency. Never again! Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They sent a text saying that we were confirmed. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. When they don't pay, I'll see in small claims court. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Customers is satisfied. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. The work has a guarantee for 1 year. As a matter of policy, BBB does not endorse any product, service or business. Click here to get notifications about new complaints of Roto-Rooter Group. This past Was he a plumber or a plumber technician? Soon after a 2nd water mitigation guy shows and takes floor samples. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Call now to schedule. Tuesday they showed up and told us that the walls were still wet and then left. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. This review was chosen algorithmically as the most valued customer feedback. the job was done and the bill was $765.00. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Wednesday the technician never showed. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Heck I could be a new one for less! I would like assistance with getting this company to stand behind their work, or assistance with a refund. It took the Roto Rooter plumber about 20 minutes to rod it out. Well, 2pm came & went. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Unsubscribe easily. The work has a guarantee for 1 year. Not wanting to mess with RR again, I call EcoPlumbers. BBB Business Profiles generally cover a three-year reporting period. Full refund of $616.00 has been processed to credit card ending ****. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. This company is truly ripping people off. Well guide you through the process. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. 704 total complaints in the last 3 years. I couldn't be happier with my service from Roto-Rooter. Representative gets $800+ + $500 = $1300 Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. When you are charging 863.57 you should at least stand behind your work for 41 days. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. He did not do any other snaking in the house as far as I know. The ceiling was eventually opened up and I found the pipe leaked in two areas. Before he left, I was handed a bill (which I paid with a credit card) of 673$. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. The landlord received the estimate on 12/14. Service address: 35720 Hazelwood, Westland Michigan Bill checked as commercial instead of Residential He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). So your cost would be about $800. Nope. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. I call insurance and tell them I don't want to file a claim. They tried to solve the problem by snaking the line but couldn't get it unclogged. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Dissatisfied. On Sat. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. He tried cleaning the toilet, which did no good. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. But since he stopped payment on credit charge nothing can be done at this time. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Provider: RotoRooter Livonia Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Still did not look around to verify the cause. Before Sean left he gave an estimate to fix the trap. The sewer line is PVC, so roots were never the issue. Thank you Van! How can they keep on ripping people off like that. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. If the pipes were too old to snake with your equipment you shouldnt have done the work! BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Their investigation involved creating a hole and opening my ceiling. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Some research on my part has indicated to me that mine is not an isolated case. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. $2,694.91 refund for unneeded and overpriced services. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. They picked the wrong guy. Isaac did not collect any money. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. The stains would not fade. After waiting the following day, I found out they lost the order. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. So I called Britton. Anyway, what kind of morons are these? I could have asked for options for that cost. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. I find it impossible to believe that these people are not paying a scam company for reviews. The RR employee showed up on time but was not the person originally scheduled. Anyone can write a Trustpilot review. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. A link has directed you to this review. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Claim it and get a lot of features. Roto-Rooters sewer cleaning is still part of its legacy. No call, they never showed up. He was struggling to get the snake down the pipe at turns. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Mr. Rooter was founded in 1970 and began franchising in 1972. Says someone with a camera needs to come out but they can't that day. 1/31/23 - *********** - tristan #**** He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. I'll begin with the BBB. We were billed $1,354.40. The third man did not come till Total Rip Off do not use this company you will be upset. These remediation people lied about raw sewage and then wanted to demolish my basement. Then they said it's now 4 to 6 pm. BBB is here to help. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Desired outcome: I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. This business is in an industry that may require professional licensing, bonding or registration. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Is this your company? Gary, Todd, and Alex did a fantastic job. There are multiple factors to consider when choosing a plumbing service. We use dedicated people and clever technology to safeguard our platform. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). We did all that can be done with it at this time. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Well Known Reputation. Water guy convinces me and my insurance to file a claim and he leaves. The gentlemen who showed up (Mike) finished the service in 15 minutes. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Unsubscribe at any time. To date no additional water damage has occurred. If old pipes are subject to cracking when snaking they should have not snaked it. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Emergency Service. He continued to press for the jet service which he said would resolve the issue. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Because of that, we were glued by the phone. Dealing with them has been the worst experience of my life. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. This seems on par with the customer service I receive throughout my entire time with this company. The price he quoted was fair and the workmanship was top-notch. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Email to customer has also been sent with refund details. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Now, its too late to call anyone to get out here today. BS. Their jetter failed to operate so they departed. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. I opted to cable. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. I highly recommend Roto-Rooter. They got paid and I got no forms. Later found out he charged 152.00 an hour! The new company corrected the issue last week. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The charge 2800.00 for labor alone to replace one straight pipe! He said he had to buy 10 feet of pipe because that was the minimum. I would certainly use them again if I ever need anything.
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