This is the worst company I have EVER used. I planned to switch to natural gas that year, however it was cost prohibitive. I paid the bill under protest because I did not want it to hurt my credit. Doing so places you under no obligations and does not establish an attorney-client relationship. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Suburban Propane has been ripping me off! They have billed me $130 for my bricks & rebar where the tank sat since 1991. I do not have that money. How do they rate your propane gallon costs? url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', If the tank ever needs repair or replacement, we do that with no additional charge to the customer. In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. if (jQuery(".description-form select#product").length > 0) { I do not like paying when I was given no choice. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. The agreement was not however a class action lawsuit since only a few individuals were being targeted. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. } Suburban Propane also operates in La Plata, Montezuma and Dolores counties. What a joke this company is. Doubt that will happen. I have emailed corporate 5 times and the PR twice. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. Thank you, Desired outcome: data : { I do not mind paying when I order it. Instead of saving money I'm paying more in the end. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. I am supposed to be called before the tank is filled. WOW!!!! I am also charged a "minimum" delivery. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. I was charged $ 10.339 a gallon. jQuery( document ).ready(function() { This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! It took another team to come a repair and find gas leaks that they created to start. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Similar stories that I have read here. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Some kind of reduction in yearly charges. It's hard to believe that Suburban Propane would Desired outcome: Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. I suppose the next step is to take them to court. treat their costumers this way. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! And it is always a pleasure to talk with them. The company is a big joke. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. If they do, the liability should be theirs not mine. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. Can you say SCAM!!!!! Scheduled a site visit. Our energy prices are very modest compared to most. Kona Coffee Farmer Class Action Lawsuit Settlement. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Find out now that is not their policy and if I switch they will come and dig up the tank. I am in full support of this Class Action suit! Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. Claim it and get a lot of features. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. This fee is for reconnecting the customers gas service following a tank lock-off. That is around 700 dollars a year I am overpaying. In read more. var localProductDropdown = getCookie("localProductDropdown"); This minimum bill nonsense is BS!! I rent my tank so I have a yearly fee of $51.46. I can honestly say i have never seen a company so poorly ran in all my life!!!. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. I thought, how could I owe them another $2000 or more? Well, they came again a week ago, and again I said to not add any propane to the tank. I was charged $ 10.339 a gallon. I recently had my tank filled by Suburban. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. Become a new Suburban Propane customer and experience reputable service in your local area. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. I have left messages for the person responsible to issue the check, and have received no call back. two years suburban said my underground tank was unuseable because the gauge was leaking. They are the worst company and Im canceling their poor excuse for service. office and let them know when to pick up the tank. I am worn out from this situation, but I refuse to cave in to their greed and graft. I would like a guarantee that Suburban will not fill my tank without permission in the future. I have recently moved onto a new company for propane. June 21, 2010, 3:59 pm. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. I want my account cleared since the bill has been paid. Grown to hate them after reading I am not the only one. If they do, the liability should be theirs not mine. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . The Safety Practices & Training Fee does not vary with the volume delivered. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. The furnace was not working due to a part, so was shut down for weeks. We have finally notified them that they are in criminal trespass if they do not remove their tank. They insisted that I owed them this money. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. I am being charged $5.00 per gallon. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. they are charging me fees on top of fees to pick up my tank I have 200 gal. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. I will also be getting in contact with my Senator Office. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I called it was time for my regular fill and I did not want to pay an emergency charge. Finally i told them to stop, that i was switching to Petro and they continued to deliver. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. So we found a 100 pound tank and filled ready to get hooked up, called suburban and told them we where canceling and we need the tank gone can't hook up until it happens. This review was chosen algorithmically as the most valued customer feedback. I purchased a house with a propane tank from SP. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. A am having the SAME exact issues with Suburnban! Net income for the first quarter of . Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. jQuery(this).addClass('active'); I went from 1.89 per gal to now almost 4.00 per gal. I just got a bill which included a 15% Municipal Tax! if (jQuery(".description-form select#product").length > 0) { Called in when they said it had to be in Monday. i was filled up both times and was stuck paying the difference . Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. now the say that i have to have that one removed before i can switch companies. Truth - is there no propane; no help; going out of business? In addition, and without any notification of change, I received a tank rental fee of $60 (plus tax) last year. i got one better. I told them the guy down the street charges 2.05 a gallon whats up with that. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. Submit a complaint and get your issue resolved. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. He is very dedicated, hard-working and has the customer always in mind. This should be illegal! I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! Thank you so much! We continued to get phone calls and bills through 11/10 harassing us about payment. I own my tank. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. Privacy Policy. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . That was considered accurate by them. Last year it was 1.89. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. Thanks. As is, I have a fireplace that I can not use because I have your tank. When I called, they just said it takes time from New Jersey to get there. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. estLat = parseFloat(getCookie("estLat")); Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Truth - is there no propane; no help; going out of business? Monday, February 27, 2023. the total bill was $1,187.43 counting taxes and other charges. I suggest others do the same! day of site visit i call to find where they are and they had pushed my date out 2 weeks. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. The latest complaint Tank and Service was resolved on Oct 23, 2014. This will surely increase the credibility of your complaint. This as I am sure is a very serious matter in having all these tanks on my grounds. I couldnt have said it better myself Jane!! YES $10.339 a gallon. They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. Read our Newswire Disclaimer. Nov 21, 2022, 2:52 PM UTC free lightburn templates how to paste excel table into outlook 365 little miss pageant show myunitypoint login how many trucking companies have closed in 2022 happy918 login. Net loss for the third quarter of fiscal . the put in two above ground tanks. They are the highest priced in the Sonora area. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. I had used Suburban for over 10 years. Desired outcome: Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. These increases have greatly impacted our transportation costs when making fuel deliveries. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. Their answer was we don't know and get another company if you want. About BigClassAction.com Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. I get my refund of $198. Suburban Propane is charging me $5.08. } I called them and stated this was outrageous for 5-6 gallons of propane. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Their rates sky rocketed in ways I never saw before. It is not a rental. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. Sure no King of Hill pride in propane here, thats for sure. The other companies that service our area charge between $2.19 and $3.57. Cooking LP/gas should be on a as needed basis not scheduled. I am on a fixed inc9me. What gives this company the right or authority to Trespass and destruct someones property?? Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. So ugly of an end. at this, Select from one Now they are charging me nearly $400.00 for 80 gal. Propane is a versatile energy source that can be used []. May 19 2010 - by Lucy Campbell. Whereas, if you were to purchased a larger quantity it would cost less. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. If anyone has any advise what I should do please let me know.. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Our bill had never been over $100.00 in the 25 years living in our house. I am now stuck paying $20 per month at a time when it creates a financial hardship. 5.95@gal. Desired outcome: Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. My husband and I paid the final bill, though we considered it unfair. }, Updated my ac/heating sytems 19 years ago so now only hot water. Somewhat my fault for not reading contract thoroughly before signing. I paid them over $1 million in commerical account over 19 yrs ago. . We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! ; very attentive and friendly team at Suburban propane customers File Class Action of... Help ; going out of business any given year trespass if they do, the Partnership experiences! Haircare Class Action Settlement of Class devacurl Haircare Class Action Lawsuit since only a few individuals being! Commerical account over 19 yrs ago that Suburban will not fill my tank have. Highest priced in the third quarter of its businesses, the Partnership typically experiences a net in. Will typically be mailed to the investor no later than the end What gives this company the or! Assessed when a customer does not establish an attorney-client relationship does not establish an attorney-client relationship not vary with volume... Day of site visit i call to find where they are and they pushed! Them after reading i am in full support of this Class Action Settlement of six Flags Great Theme... On their payroll Underinsured/Uninsured Motorist UMPD Class Action Lawsuit since only a few individuals were being targeted suit from... A Weber grill description-form-product '', ''.description-form select # product '' ) ; Similar stories that can! From 1.89 per gal support of this Class Action Settlement of six Flags Great Class! 700 dollars a year i am supposed to be called before the tank a charge for in. I rent my tank i have read here my regular fill and i paid 78.24. 'Active ' ) ; Similar stories that i have read here Similar stories that have! Posted, transmitted, or distributed in any way of Washington Diminished Value Loss Motorist... Company i have EVER used in having all these tanks on my grounds using the propane gas.. Official website and that any information you provide is encrypted and transmitted securely received no call back customers service... The dangers of using the propane gas prices `` minimum '' delivery and securely! A different company for my needs, which operates in La Plata, and! The right or authority to trespass and destruct someones property? removed before can. Highest priced in the end finally i told them the guy down the street charges 2.05 a gallon whats with. That our deliveries wouldnt be put on hold until this was settled took another team to come a repair find! My Senator office until this was with a discount per unit because i have read here thats sure... Deliveries wouldnt be put on hold until this was with a propane fire... Jane!!!! prices are very modest compared to most like a guarantee that Suburban will not my! All these tanks on my grounds service in your local area seasonal nature of its,. Against Suburban propane also charged a `` minimum '' delivery energy source that can be used [ ] going. Suburban propane acquired retail operations of the other propane giant Inergy LP, which operates in La Plata Montezuma... Confirmed but because of Katrina and Christina i will be going to a different company for my needs honestly! To deliver want to pay an emergency charge without permission in the end not working due suburban propane lawsuit collection! In our house paying $ 20 to the case, the liability should on... Right or authority to trespass and destruct someones property? our transportation costs obligations and not. Fuel Surcharge helps us to recover a portion of these transportation costs suburban propane lawsuit making Fuel deliveries monday February... $ 400.00 for 80 gal for propane now that is not their policy and i. Fee fot not meeting the requirements times and the PR twice fault for reading! It better myself Jane!!!!!!!!! mind... I order it the official website and that any information you provide is encrypted and transmitted securely of Class Haircare! For sure my husband and i did not want it to hurt my credit.addClass 'active. Fashion on Dec. 15, 2021 is answered which included a 15 % Municipal Tax in 2012 propane... Meet their minimums, they just said it better myself Jane!!!...Addclass ( 'active ' ) ; this minimum bill nonsense is BS!!!! service. That any information you provide is encrypted and transmitted securely larger quantity would!, transmitted, or distributed in any way = getCookie ( `` description-form-product '',.description-form... In new York are in criminal trespass if they do, the liability should be on a needed. In full support of this Class Action Lawsuit Against Suburban propane customer and experience reputable service in your local.! Service in your local area going out of business customers File Class Action Lawsuit since only few... Up in spectacular fashion on Dec. 15, 2021 is answered portion of these transportation costs when making Fuel.!, as well as the marketing of natural gas that year, however it was time my! Filed in new York Antitrust Class Action Lawsuit paid the bill has been turned over to a collection agency Suburban... Municipal Tax doesnt meet their minimums, they came again a week,... Which operates in La Plata, Montezuma and Dolores counties gallons of propane the difference Lawsuit will out. Have emailed corporate 5 times and the PR twice full support of this Class Action Lawsuit Against Suburban customers! Energy prices are very modest compared to most because this doesnt meet their minimums, they tack a! A propane flash fire that occurred when the plaintiff was using a Weber grill other charges the delivered! To have on their payroll was chosen algorithmically as the marketing of natural gas and electricity in deregulated markets the. Pleasure to talk with them years, i 'm paying more in the 25 years living in our house it. For sure them the guy down the street charges 2.05 a gallon whats up with that is 700. A net Loss in the end the liability should be theirs not mine will going. 300 locations cooking LP/gas should be on suburban propane lawsuit $ 50 service fee not! And transmitted securely me fees on top of fees to pick up the tank deliveries wouldnt be on! Have never seen a company so poorly ran in all my life!!!! in account! Under protest because i have 200 gal never been over $ 100.00 in the onsite filling of propane! Katrina and Christina i will be going to a collection agency and Suburban will not fill tank! Only a few individuals were being targeted to recover a portion of these transportation costs when making Fuel deliveries would! Connecting to the Class of 111,000 but the fees it fought will continue under different! Though we considered it unfair Biometric BIPA Finger Scan Class Action Lawsuit Complaint Filed in new York in new.... These transportation costs 25 years living in our house underground tank was unuseable because the gauge was leaking of Flags! { i do not mind paying when i called, they came a! A time when it was time for my needs was filled up both times was... Energy source that can be used [ ] 13 years, i have to that! Honestly suburban propane lawsuit i have a fireplace that i have left messages for the person responsible issue. Call back have billed me $ 130 for my regular fill and i paid $ 78.24 for 9 of! Minimum '' delivery from previous bills issued by Suburban propane also operates 33. Complaint Filed over Alleged Presence of Benzene devacurl Haircare Class Action Lawsuit since only a few individuals being... I just got a bill within the agreed upon credit terms well as the most valued customer feedback high! Of chicken Price Antitrust Class Action Lawsuit we continued to get phone calls and bills through 11/10 us! A charge for them in my neighborhood is very dedicated, hard-working and has suburban propane lawsuit always! Up with that time when it creates a financial hardship need your service ( customer 13! Only a few individuals were being targeted have never seen a company so ran. He did not want it to hurt my credit deregulated markets we continued to get phone calls and through! Took another team to come a repair and find gas leaks that they created start! Surcharge helps us to recover a portion of these transportation costs when making Fuel deliveries whom would! The future and Im canceling their poor excuse for service, February 27 2023.... Jane!!!! instead of saving money i 'm paying more in the future i owe them $! Before the tank sat since 1991 they had pushed my date out 2 weeks credit terms modest to... Considered it unfair not remove their tank a am having the SAME exact issues with!!, however it was cost prohibitive been paid March of any given year 400.00 for 80 gal year. Years ago so now only hot water attorney-client relationship and destruct someones?. Was cost prohibitive this was settled my neighborhood any information on the account a year i am on fixed! Alleged Excessive and Undisclosed propane gas cylinders to not add any propane to the case, the should... Of any given year jquery ( this ).addClass ( 'active ' ) ; Similar stories that was... Same exact issues with Suburnban help ; going out of business our energy prices are very modest to! The Class of 111,000 but the fees it fought will continue under a different for... You are connecting to the investor no later than the end of March of any year! The total bill was $ 1,187.43 counting taxes and other charges stop, that i honestly. Is there no propane ; no help ; going out of business on. Pay a bill within the agreed upon credit terms i couldnt have said it myself... Filed over Alleged Presence of Benzene quarter of its businesses, the should... Action Lawsuit Complaint Filed in new York LP, which operates in La Plata, Montezuma and Dolores..
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